Refund Policy

Fees paid for LPB Platform subscriptions and test credits are non-refundable, except as set out in this policy or where a refund is required by applicable law. This reflects that costs — including AI evaluation of each attempt — are incurred as soon as the Service is used.

• Duplicate or erroneous charges: if you were charged twice, or charged an incorrect amount, we will refund the difference in full.
• Service not delivered: if a platform fault on our side prevented a paid test attempt from being delivered or scored and we cannot restore it, we will re-credit the attempt or refund its value.
• Statutory rights: nothing in this policy limits rights that cannot be waived under the consumer-protection law of your province of residence in Canada, the Consumer Protection Act, 2019 in India, or other applicable law.

You or your organisation may cancel a subscription at any time. Cancellation stops future billing; access continues until the end of the already-paid period. No pro-rata refunds are provided for unused time or unused test credits, except as described in Section 2.

Email legal@paavanai.com within 30 days of the charge, from the email associated with the account, including the approximate charge date and amount. Approved refunds are returned to the original payment method via Stripe and typically appear within 5–10 business days.